The Net Impact Roadmap

Can Social Media Help Build Meaningful Business Relationships?

If you think online social networking is solely for the younger demographic, think again. Thanks to new social networking sites that enable professionals in a wide variety of industries, such as marketing, finance and even medicine, to build meaningful business relationships, social media is now flourishing in the business world.

The Institute for Corporate Productivity recently held a survey and found 65% of business professionals are connecting to social networking websites. Business executives also have turned to online forums, email lists and message boards to sound off on information related to their industries. Of those respondents who do not currently utilize social networks, the top reason (37%) is simply that they don’t know what networks to use. The majority of respondents (59%) said they would likely use social networks if they knew that such use would assist their professional development (31% say they already do), and a full 77% would welcome using them if they though the networks could aid organizational efficiency.

Millions of professionals already turn to broad-based networking sites like LinkedIn to swap job details and contact information, often for job seeking purposes. Recently, LinkedIn reached 43 million active users, with the average age of its members being 41 years. With the growing use of social networking by business professionals, there is a growing number of social networking sites popping up that focus on business users and meeting their needs, that go beyond the broad-based networks such as Facebook and LinkedIn. There are also many niche social networking sites for specific industries, such as legal and medical.

For example: When radiation oncologist Michael Tomblyn recently saw a 21-year-old patient whose eye was protruding from its socket, he turned to his fellow physicians for help. Dozens of doctors offered suggestions, HIV-associated lymphoma or a cocaine-associated sinus problem, eventually steering him toward the correct answer: rhabdomyosarcoma, a fast-growing cancer most often observed in young children. Surprisingly, this diagnosis didn’t take place in a doctor’s lounge. It happened on Sermo.com, the largest online physician community in the US, where practicing US physicians collaborate on difficult cases and exchange observations about drugs, devices and clinical issues., which Dr. Tomblyn and 25,000 doctors like him visit regularly to consult with colleagues specializing in areas from dermatology to psychiatry.

Sermo.com is just one of many targeted social networking sites for professionals. Another example is, Nexly.com, a web-based community designed for the B2B marketplace that provides access to tools and information businesses need in order to better connect. While community tools, like LinkedIn are useful for recruiting purposes, Tom Carlock, CEO of Nexly saw the need for a community created specifically for finding service providers. Nexly.com was created to simplify the process in finding qualified outsourcing services that will results in better buying results.

Nexly is currently in the Beta testing process, and on February 16, 2010, they held a focus group at The Net Impact’s office, in order to validate assumptions and biases in the Beta phase.Check out TNI’s Interview with CEO of Nexly.com, Tim Carlock, on TNI’s YouTube Channel!

Even in the midst of the social media revolution, the behaviors and networking needs of business professionals have not changed, the media simply has. In other words, business professionals are meeting age-old networking needs in new ways. Given the new functions, features and real-time access of social media, social networks have transformed the way  professionals establish and maintain their business relationships.

As more and more business professionals turn to social networks to meet their business objectives, we can only expect to see more targeted social networking sites for professionals continue to pop up on the web. While nothing replaces the quality of face-to-face meetings, social media is a new way to initiate and build relationships and thus, continue to grow one’s professional network.

Do you have any other social networking sites for business that you use?

Which one has worked the best for your business?

“The New Decade of Social Relationships”

Join a great lineup of marketing specialists, including Steve Thomas, President of The Net Impact, St. Louis-based Internet Marketing Company, on February 26th, 2010 at Maryville University, for a 1/2 day seminar presented by the American Marketing Association - St. Louis Chapter.  AMA-STL’s annual student conference is well known as one of the premier marketing conferences in the Midwest. Connect with hundreds of students and marketing professionals and learn from the experts at this year’s seminar -  “The New Decade of Social Relationships”.  Register today!

How do video, social media and advances in mobile effect search? What are the search engines changing?

These were just a few of the questions answered at The Net Impact’s Search Engine Strategies Session on Wednesday, February 3rd, 2010. The seminar covered current trends in search engine optimization and highlighted the best presentations from the The Net Impact’s SEO team’s recent trip to the Search Engine Strategies Session held in Chicago December 2009. The three presentations presented focused on B2B, Blended Search and Linking.

The first presentation, presented by Angela Cicerelli, Web Account Manager at The Net Impact, covered blended search. Blended search enhances user experience and is another way to engage with potential customer. If you are having troubles ranking for a keyword, blended search just may be the answer. The presentation discussed why we should care about images and videos in search. Social media sites, such as Flickr and YouTube, are now becoming major sources of  website traffic and are appearing in search results. What to take away from the session regarding blended search – The web isn’t about pages anymore, it’s all about streams, feeds and syndication. If information is important, it will find you.

The next presentation, led by Lauren Williamson, Web Content Manager at The Net Impact, highlighted the importance of linking. Link popularity measures the quality and quantity of links pointing to a web page. Recently, social media marketing has become one of the most practical and high quality ways to earn links. The Chicago Search Engine Strategies Session touched on three main reasons why it is important to have a linking program: improve rank, boost traffic and to increase brand exposure. Lauren closed with the statement: “Building links is similar to building relationships – it takes works and is all about quality, not quantity”.

Sonya Sawall, Web Account Manager at The Net Impact, led the final conversation on B2B. Business buyers and decision makers are online, using search engines. Business professionals engage in social networking in order to build relationships that bring business. They rely on search, sometimes throughout the whole buying cycle, and in order to be successful, Internet marketing experts must align their messages with buyers needs throughout each phase of the buying process.

The most important thing learned at The Net Impact’s SES Session: There is one certainty about SEO – the game is always changing. “If you are following a best practice that dates back to 2008 or earlier, toss it away.  It’s now wrong”. 2010 is the year of real-time, personalized results, growing importance of social, community and web mobility. We need to continue to adapt our SEO strategies to stay ahead of the curve.

We hope you all enjoyed the presentation as much as we did, and we look forward to seeing you at the next TNI event!

Check out some great pictures from the event on Flickr!

Touchdown Google!

If you watched the Super Bowl Sunday night, you saw at least two ground-breaking events: Of course, the New Orleans Saints took home their first Superbowl Trophy, and the Search Engine Giant, Google, stepped into the world of traditional advertising.  Over the past decade, more often than not, the Super Bowl commercials have generated more buzz than the teams competing. Even when the football isn’t especially great – the commercials usually are, and this year Google took full advantage of the advertising world’s most anticipated event, with one of the most surprising commercials of the night.

Perhaps Saturday’s tweet by Google CEO Eric Schmidt put it best –“Hell has indeed frozen over”. Google ran its first major television ad, and during the Super Bowl, none the less. It was an unexpected move by the search engine leader, who retains a search market share exceeding 70 percent, to spend an estimated $5 million to have a 1 minute advertisement aired during the third quarter.  Google brings in billions from online ads but has steered clear of having a traditional marketing strategy for its own brand, even as industry competitors, such as Microsoft and Yahoo, continue to spent millions on tv and print advertising to compete with them. Google’s sheer size is in disproportion with their advertising budget. The world-known search engine has been mainly promoting itself on the web, via company blogs, and of course by being a constant subject of media reports and countless blog posts.

Google’s heartfelt ad, “Parisian Love”, consists of a series of 11 searches, which come together to tell a compelling story through search phrases. The commercial tells the story of a romance helped along by a series of Google searches conducted by a young man. The subtle, yet powerful marketing message resonated with viewers, and in some cases (myself included) left them a bit teary eyed. The commercial illustrates the story of a young man who finds love after a simple plan to study abroad in Paris turns into love, marriage and a need to know how to assemble a crib.

The buzz-worthy ad has left many viewers comparing it to competitor commercials and many are left confused as to why Google felt it needed to make such a dramatic move to promote its best known product, a product with no real marketing problems. Of course, not everyone thought it was a wise investment for the brand who’s name is almost a verb in the world of search. In the words of YouTube commenter, ShadyHady, “Google commercials? Isn’t that rather like, say, oxygen commercials or knife and fork commercials?” But with Google’s approach to internal marketing, one Super Bowl slot may be efficient when it comes to coverage vs. expenditure.

While the commercial probably did not introduce the Google brand to anyone for the first time, here are a few reasons Google may have made the dive into television advertising:
 

The buzz. People are talking about the ad right?  While the majority of the media coverage has not been about the actual ad content, but rather the fact that there was an ad, it is still coverage. And while it may be short lived, Google is the most talked about search engine at the moment.

Make a statement. Amid the over the top million dollar mini-sagas that make up the line-up of Super Bowl commercials, Google’s ad simply explained what the search engine does and showed just how well it works. This message mirrors the search engines’ simple, yet highly effective performance, which is the very basis of the Google brand.
 

Appeal to advertisers. Some businesses still view online advertising with suspicion. No matter how big Google already is, a Super Bowl slot reminds people that it’s a major mainstream player in the advertising world.

Reinforce their brand. Many commercials serve simply to remind people who the market leader is, rather than inform them about a new product or promotion. World-known brands find it helpful to remind the public about themselves in a positive light — especially on the Super Bowl.

Keep up with the competition. Google may be feeling some heat from Bing and Yahoo’s new campaigns, as well as Apple’s successful advertising. Especially with the growing number of Microsoft Bing search engine “attack ads”, Google may have decided to make their mark in the advertising world. Marty Orzio, partner and chief creative office of ad agency Gotham in New York, called the ad:

 “A classic little love story told beautifully” that highlighted why Google was different from the competition. If you think about Bing or any of their competition, nobody else can say they are playing an important role in people’s lives,” he said. “They have not have been around long enough to have an impact like that. Google is claiming territory that only they can claim, which is why I thought it was absolutely brilliant.”

In conclusion, what Google’s memorable and somewhat controversial Super Bowl presence may signal is that after relying heavily on word of mouth marketing alone, the company is finally learning how to market itself via traditional paths, something that will take a great deal of stategic planning, and  will be crucial as its business diversifies and competitors continue to gain a foothold in the search industry. Using only its own outlets for promotion, such as YouTube, isn’t enough for a company looking to reach a broad mix of consumers. Google is clearly skilled at selling online ads, but formulating a marketing strategy for itself, well it remains a work in progress.

Missed Google’s Super Bowl commerical? Watch it Here.

New Year – New Look!

Like waistlines, websites can get rather soft if you do not keep working on them…  

So here are a few tips on how to whip your website into shape for the new year! (No scale involved) 

1) Blog. Having a blog marketing campaign is a great way to offer your Internet audience a more intimate view into your business. You can share your ideas almost as fast as you can think them up. And, unlike your website, your blog can be a two-way conversation with your visitors! 

2) Add new, relevant content. A stale website is about as inviting as stale bread. Adding fresh content not only gives users a reason to visit your site more frequently but can increase your search engine rankings too. If your site isn’t easy to update, talk to us about installing a content management system, like Auctori.

3) Reach out to your users. This year consider sending an email newsletter. This is a simple way to position yourself as an expert in your field and stay in touch with clients. Email Marketing less expensive than most traditional marketing campaigns.

4) Become a social butterfly. Today it is simply not enough to just have your website optimized; you also need to ensure your company has a strong presence on social media networks. By incorporating social media features into a marketing campaign, companies can create their own brand-focused community that allows for user-generated content.

5) Pump up that SEO! Make sure your keywords and descriptions for all your pages are optimized to their fullest so that search engines and, most importantly, potential clients will be able to find your site.

Why wait any longer to start working on your website’s image?

Contact The Net Impact to learn how we can get your website in the best shape it can be to hit the ground running in 2010!

Wandering what The Net Impact team has been up to? Check out our January Newsletter to find out!

 Yes, even lawyers can be social

Just a little over ten years ago, lawyers saw websites as simply another entry point to their firms, the other entry points being their office phone and of course, their firm’s front doors. But today’s overwhelming increase in the activity on social networks by legal  professionals, has created an exponential number of entry points for law firms. According to the recently released, 2009 American Bar Association Legal Technology Survey Report, one in eight firms uses social networks. The report also stated that tools that use the Internet are significantly increasing the productivity of lawyers and decreasing their wasted time.

When used to a lawyer or law firm’s best advantage, social media has the power to serve as an effective public relations tool that has the power to increase awareness of a lawyer’s expertise, knowledge or experience in their practice area. In addition social media has the ability to create and build on relationships that will make a positive impact not only on a lawyer’s image, but also on their overall career.

Four ways legal professionals can benefit from social media
 

1.) Enables the exchange of valuable information

The consistent exchange of information is the essence of social media. An example of this would be reading or writing a blog post. Blogging is particularly useful for enhancing one’s legal knowledge. An attorney who commits to maintaining a blog, or frequently participating in conversation on social networks,  builds credibility as they  develop and refine substantive expertise in their area of practice through their online content. Discussing developments through writing and online interaction requires a very concentrated effort and is an ideal way for a lawyer to share their expertise and establish themselves as a leader in their area. In addition, most blogs allow readers to leave comments in response to posts, and many bloggers use this feature to carry on dialogue with readers.

Due to the possibility of user-generated content and ongoing communication, a single blog post can function as an excellent learning tool for a number of people. Many lawyers may reference their own blogs or the blogs of others in their field to research daily questions that may arise. Another positive benefit is if someone is looking for a lawyer in your area of expertise and sees that you are committed and are passionate enough about your career to blog regularly on the topic –  you may be placed a step above your competitors in their minds. Apart from gaining substantive insight and sharing valuable information, social media sites, such as  Twitter, can function as a great resource to find people who are talking about a very specific topic.

In the October Issue of Missouri Lawyers Weekly, I recently came across an excellent article that shared an example of how lawyers can use  Twitter as a tool to find out where a  certain conversation is taking place . According to the article by Jane Pribek, entitled “Twitter Tools for Tech-Savvy Attorneys”, Milwaukee lawyer Sean M. Sweeny, of Hailing & Cayo S.C., utilizes the popular twitter application.”You can enter search terms, and it will create categories where there are posts with only those terms. For example, I’ve been interested in the Milwaukee sick leave ordinance lately, so I entered that as a search term and some some interesting posts on the topic,”  said Sweeny. 

2.) Expands your professional network and opens up opportunities

Social media will put you in touch with others who are interested in your subject area, and getting to know these various groups online will provide you with possible collaborators, employees or employers. Through this personalized means of communication, you can connect with other attorneys, students, reporters and of course reconnect with old and new friends, and each new person you connect with has different value and potential.

According to a LinkedIn spokeswoman, there are 90,000 attorneys with LinkedIn profiles, and 212,000 people registered there as being in the law practice industry. With numbers like this, it is becoming increasingly easy for lawyers to utilize social networking tools to effectively network. For example, a partner at a firm may be looking to hire a lawyer and may come across your LinkedIn profile and present you with a job opportunity, that may not have presented itself had you not developed a strong presence on.  Also, since social networking sites are search engine friendly, don’t  be surprised if you get a phone call from a member of the press asking you to provide insight for a story or to publicize a recently won case.

3.) Social media has the power to humanize your firm
People want to hire other people, not businesses. While it is vital for your firm to have a  website to establish credibility and to provide all of the necessary information, it can be advantageous for attorneys to cultivate a uniquely individual online presence through social media. The overlap between social and professional makes lawyers more personable and more approachable. A major asset to social media is the ability to establish rapport online. Potential clients may be less intimidated to pick up the phone and call or email you if they feel like they know you. Sometimes being able to match a name with a face can increase their trust and comfort level, and put you a step above a competing firm that is a not as personable. People want to be able to speak with a specific person, and many times social networks can place a face with a name.

For example, a Facebook profile demonstrates you have a life outside the law office, and reminds clients that you are a person just like them. What’s more, your use of social media can benefit the profession by functioning as a public service. It is a simple fact that people looking for legal information go online. If you have written about or discussed some topic on which someone needs help, you have in a sense, provided a pro-bono service.

4.) And last but not least, social media can attract potential clients.
One thing we have uncovered through our experience in creating legal websites, is that social media is bringing profound change to law firm marketing. Word of mouth marketing, the leading source of work for the best lawyers, now ocurrs on the Internet. Due to social media sites. clients, potential clients and other attorneys alike can post comments on an individual lawyer or firm, and due to the unique characteristics of social networks, these comments are highly visible in search engines.

Building a positive reputation online and off, is the most effective public relations tool there is and brings in the best clients. Social media has the ability to spread your reputation far and wide to a variety of projects that may have otherwise not been aware of services.    

In conclusion, lawyers who successfully leverage social media tools to communicate, collaborate and network have a distinct advantage over those who do not. The most effective way for lawyers to use social media is to talk to people, not at them. Engage in conversation with others, don’t simply advertise your services or firm. Share information about your yourself and your personal experiences, and most Importantly, don’t be afraid to take off your  “attorney hat” and talk like you would in everyday conversation with friends, social media should be fun too! 

Legal web design and marketing,  is one of our specialties at The Net Impact. Whatever look and feel your law firm desires of its law firm’s online presence, we can help you accomplish it. We are confident that our skills in attorney marketing, social media and web design, can help your law firm’s web site reach the top. Contact The Net Impact today for a complete law firm marketing solution that is customized specifically to meet your law firm’s web site objectives.